Accommodation Terms

Arrival and Departure

  • The apartment will be ready and at your disposal from 16:00h on the day of your arrival.
  • We keep your reservation until 12:00h the day following your scheduled arrival date. If past that time you have not arrived and have not notified us, we will consider it a cancellation and the corresponding charges will apply.

Prohibitions and Rules of Use

  • No smoking: Out of respect for subsequent guests, smoking is strictly prohibited inside the apartment. If we detect tobacco odors after your departure, we will be forced to apply a fine of up to 40€ to cover extra cleaning and deodorization costs.
  • Pets: Unfortunately, we cannot admit domestic animals in the accommodation.
  • Rest and coexistence: Making noise after midnight is prohibited, as it is essential to maintain good coexistence and respect the neighbors' rest.
  • Condition of the apartment upon departure: We ask that departure takes place before 11:00h. We love that you enjoy your stay, but we kindly ask you to leave the apartment in minimal conditions of order and cleanliness. This simply includes throwing away the trash and leaving the dishes washed. If the accommodation is left in a state of extreme dirt or neglect, we would have to apply an extra cleaning charge.

Guarantee and Deposit

For everyone's peace of mind, we will ask for a credit card at the time of booking or upon check-in. This card will serve as a deposit for possible damages or misuse of the facilities. If by accident or neglect something from the furniture or the property is damaged, the repair cost would be charged to that card.

Payment of the Reservation

To confirm your reservation and secure your dates, we will ask for an advance payment of 30% of the total amount.

  • Your reservation will be confirmed as soon as we receive this advance. If 3 days pass since you request the reservation and it has not been paid, the request will be canceled to release the dates.
  • You can pay us in cash if you notify us in advance. The remaining amount, together with any extras you have requested, will be charged on the same day of check-in directly from the card you provided us or, if you prefer, you can pay us in cash that same day.
  • By formalizing the reservation, you accept that we can charge to the card any possible damages caused during the stay.

Modifications and Cancellations

  • If you cancel or want to modify your reservation with more than 14 days in advance, we will try to adjust it according to availability or we will refund 100% of the amount you had advanced without asking questions.
  • If you cancel with less than 14 days in advance to the arrival date, unfortunately you will lose the amount given as an advance (30%).
  • No-show: If on the day of check-in (or in subsequent days) you do not show up at the apartment without having notified us, 100% of the total reservation will be charged.
  • If once here you decide to leave before exhausting the contracted days, we cannot refund the nights not enjoyed, unless it is for a duly justified force majeure reason.

Other Details

  • We cannot be responsible if any personal item is lost or stolen during your stay, nor for breakdowns in your electronic devices due to causes unrelated to the apartment.
  • If you leave something forgotten, we will keep it for 15 days (or up to 6 months if it is a valuable item). Write to us as soon as possible if you miss something!
  • We try to make all the information on the web perfect, but if we ever slip a major typographical error in prices or conditions, you will have the right to cancel your reservation without any cost as soon as we notify you.
  • By making the reservation, we understand that you have read and affectionately accept these small rules of coexistence that help us keep El Baluarte in perfect condition for everyone.